FAQ
Frequently asked questions about by Brilliant
by Brilliant have the finest simulated diamonds in the world set in precious
metals. by Brilliant jewellery is hand set by master craftsmen and every
product is polished and checked meticulously in our boutique store, in Chelsea.
by Brilliant stones are guaranteed to retain their brilliance and fire for
a lifetime. Experts agree that they are indistinguishable from natural diamonds
to the naked eye.
Shopping with by Brilliant
Can I have my jewellery delivered today?
A courier can be arranged for same-day dispatch for payments received before 12 noon, providing your item is in stock, within the London area. Please email customer service for more information -
info@bybriliant.com.
More details.What are your delivery charges?
What is your policy for returns and exchanges?
We have a policy that if it doesn’t look Brilliant then simply exchange or refund for free within 7 days.
More details.Is the jewellery delivered gift wrapped?
All by Brilliant jewellery is beautifully boxed and wrapped. Seasonal wrapping may be available for holidays, e.g. Christmas.
How long does it take to ship my order?
We offer express delivery as standard, allow 1-2 working days; this excludes rings which may take 5 days.
More details.Is VAT charged online?
VAT is included in the price you pay, there are no hidden extras.
Which payment methods do you accept?
We accept Visa-Debit, Visa-Credit, Electron and Maestro.
Where is the by Brilliant Store? What are the opening hours?
Visit our boutique store in Chelsea, London no appointment needed.
More details.Your Jewellery Questions Answered
Are your stones diamonds?
by Brilliant stones are indistinguishable from diamonds with the naked eye. Brilliant stones are simulated diamonds developed using state-of-the-art technology. Stones are expertly cut with fine diamond precision which gives them the fire and brilliance of a natural diamond.
More details.How do I measure my ring size?
What kind of precious metals do you use?
We use 9k, 14k, 18k white, yellow and rose Gold, Sterling Silver, and 18k Gold Vermeil. Vermeil is sterling silver covered with a layer of 18k gold.
More detailsDo by Brilliant diamonds sparkle like a natural diamond?
Not all lab created diamonds are created equal! We use the highest quality materials to create a flawless grade D or E stones which are far superior to crystal or cubic zirconia. Brilliant stones are then expertly cut to produce the most stunning diamond simulants in the world.
More detailsMy Account
Why should I register with by Brilliant?
Register with byBrilliant.com and receive our fabulous newsletter. You’ll receive the latest collections, style guide, product information and offers. We’re constantly following fashion trends and refining timeless classics to bring you the best in fine lab created diamond jewellery.